06:45 · THE HOUSE IS STILL QUIET
Every kind of care, without leaving home.
Domiciliary visits, live-in care, complex and clinical support, dementia, night and respite care — all from your local branch, on one care plan, backed by an out-of-hours line a person actually answers.
Ask us to call you back
Tell us roughly what is going on. A coordinator from your nearest branch will ring you — usually the same working day, and within the hour if it is urgent.
The kettle goes on first.
The same carer, most mornings — someone who knows you take two sugars and which shoulder is stiff. Help with washing, dressing, medication and breakfast, at the pace you set, not the pace of a rota.
Clinical care, domestic setting.
PEG feeding, stoma and catheter care, tracheostomy support, spinal injury and acquired brain injury care — delivered at home by teams trained to the specific need, with district nurses and family kept in the loop.
Out of the house, on purpose.
Support that goes where you go — the shops, a college course, a shift at work, five-a-side on Thursdays. For people with learning disabilities and those in supported living, independence is the whole point of the support.
Tea, and the actual news.
An evening call covers the meal, the tidy-up and the bits that get harder alone. It also covers the half hour of conversation that no care plan has a box for — which is often the part families tell us mattered most.
Someone awake, if you need them.
Live-in carers, waking nights and sleep-in support — plus an on-call line staffed out of hours, every night of the year. For palliative care, we work alongside your GP and hospice team so that home can stay the plan.
Why families move to us
Ring at 3am on Boxing Day. Someone picks up.
Almost every care emergency happens outside office hours — and that is exactly where most providers hand you to an answering service. Every one of our branches runs a staffed on-call rota with access to the live rota and your care plan, and the authority to send a carer tonight rather than take a message for Monday.
Care professionals answer the phone through the night, at weekends and on every bank holiday. We do not use an external answering service at any branch.
The on-call team can see the live rota and dispatch a carer or a manager the same night — including emergency care starts where capacity allows.
The 4:45pm Friday phone call from a ward is the one other providers dread. It is a normal part of our week.
The on-call team can see the live rota and dispatch a carer or a manager the same night — including emergency care starts where capacity allows.
The 4:45pm Friday phone call from a ward is the one other providers dread. It is a normal part of our week.