In short. We use your details to respond to you and to deliver care. We do not sell data to anybody, we do not add enquirers to marketing lists, and you can ask us to delete anything we are not legally required to keep.
Who we are
Nationwide Care Services Ltd (company number 05510702), Amington House, 95 Amington Road, Birmingham B25 8EP, is the data controller for the information described here. We are registered with the Information Commissioner's Office. For any data protection question, email info@nationwidecare.org and mark it for the attention of the Data Protection Lead.
What we collect, and why
If you make an enquiry
We collect your name, phone number, email address if you give one, the branch or service you are interested in and whatever you write in the message box. We use it to call you back and to arrange an assessment. Our lawful basis is legitimate interests — responding to someone who has asked us to get in touch.
We also record which page you were on and, where present, the advertising campaign parameters in the link you arrived through. That tells us which adverts genuinely help families find us, and lets us stop paying for the ones that do not.
If you apply for a job
We collect the information in the application form, your CV if you attach one, and the notes our recruiters make. Our lawful basis is taking steps at your request before entering a contract. We keep unsuccessful applications for six months in case something suitable comes up, then delete them. You can ask us to delete yours sooner.
If we deliver care to you
Care records include health information, which is special category data. We process it to provide health and social care under Article 9(2)(h) UK GDPR, and to comply with our legal obligations as a CQC-regulated provider. Care records are retained for eight years after care ends, in line with NHS records management guidance.
When you browse this website
With your consent, we record which pages are visited, how long is spent on them and how far down the page people read. This is first-party only: we do not store IP addresses, we do not use third-party analytics scripts, and the identifiers involved are random values that mean nothing outside this website. Decline analytics cookies and none of it is recorded. See our cookie policy.
Who we share information with
- Nobody, commercially. We do not sell, rent or trade personal data.
- Health and social care partners — GPs, district nurses, hospital discharge teams and local authorities, where it is necessary for your care.
- Regulators — the Care Quality Commission and local authority safeguarding teams, where we are required to report.
- Our IT suppliers, under contract, purely to keep our systems running. Data stays within the UK or the EEA.
How long we keep things
- Website enquiries that do not become care packages: 24 months
- Unsuccessful job applications: 6 months
- Employee records: 6 years after employment ends
- Care records: 8 years after care ends
- Website analytics: 25 months, then deleted
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we are not legally required to keep it, object to how we are using it, or ask us to restrict its use while a dispute is resolved. We will respond within one month and there is no charge.
To exercise any of these, email info@nationwidecare.org or write to the add
Who we are
Nationwide Care Services Ltd (company number 05510702), Amington House, 95 Amington Road, Birmingham B25 8EP, is the data controller for the information described here. We are registered with the Information Commissioner's Office. For any data protection question, email info@nationwidecare.org and mark it for the attention of the Data Protection Lead.
What we collect, and why
If you make an enquiry
We collect your name, phone number, email address if you give one, the branch or service you are interested in and whatever you write in the message box. We use it to call you back and to arrange an assessment. Our lawful basis is legitimate interests — responding to someone who has asked us to get in touch.
We also record which page you were on and, where present, the advertising campaign parameters in the link you arrived through. That tells us which adverts genuinely help families find us, and lets us stop paying for the ones that do not.
If you apply for a job
We collect the information in the application form, your CV if you attach one, and the notes our recruiters make. Our lawful basis is taking steps at your request before entering a contract. We keep unsuccessful applications for six months in case something suitable comes up, then delete them. You can ask us to delete yours sooner.
If we deliver care to you
Care records include health information, which is special category data. We process it to provide health and social care under Article 9(2)(h) UK GDPR, and to comply with our legal obligations as a CQC-regulated provider. Care records are retained for eight years after care ends, in line with NHS records management guidance.
When you browse this website
With your consent, we record which pages are visited, how long is spent on them and how far down the page people read. This is first-party only: we do not store IP addresses, we do not use third-party analytics scripts, and the identifiers involved are random values that mean nothing outside this website. Decline analytics cookies and none of it is recorded. See our cookie policy.
Who we share information with
- Nobody, commercially. We do not sell, rent or trade personal data.
- Health and social care partners — GPs, district nurses, hospital discharge teams and local authorities, where it is necessary for your care.
- Regulators — the Care Quality Commission and local authority safeguarding teams, where we are required to report.
- Our IT suppliers, under contract, purely to keep our systems running. Data stays within the UK or the EEA.
How long we keep things
- Website enquiries that do not become care packages: 24 months
- Unsuccessful job applications: 6 months
- Employee records: 6 years after employment ends
- Care records: 8 years after care ends
- Website analytics: 25 months, then deleted
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we are not legally required to keep it, object to how we are using it, or ask us to restrict its use while a dispute is resolved. We will respond within one month and there is no charge.
To exercise any of these, email info@nationwidecare.org or write to the address above. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113 — though we would rather you gave us the chance to put it right first.
Security
Access to personal data is restricted to staff who need it for their role. Passwords are stored using a one-way hash and are never recoverable by us. Care records are held in a UK-hosted, access-controlled system, and staff devices are encrypted. We report any breach that meets the threshold to the ICO within 72 hours, and to you where there is a high risk to your rights.
Changes to this notice
If we change how we use personal information we will update this page and, where the change is significant, tell the people affected directly.
This notice was last reviewed in 2026.
