Home / Care services / Night care
Someone awake, if you need them.
Waking nights, sleeping nights and overnight on-call — for households where the difficult part of the day starts once everyone else has gone to bed.
Nights are when most family carers break. Repositioning every few hours, continence changes at three in the morning, a spouse with dementia who gets up and dressed at two — none of it is visible in the daytime picture, and all of it accumulates.
Night care puts somebody else in the house for those hours, which is often what makes the rest of the arrangement survivable.
A **sleeping night** means a carer sleeps in your home and is available if needed — normally expected to be woken up to two or three times. It suits households where the nights are mostly settled but somebody being there matters, whether for reassurance or for the occasional trip to the bathroom.
A **waking night** means the carer is awake and on duty throughout. It is the right call where there is repositioning on a schedule, frequent continence care, unsettled dementia, or any clinical need that does not pause overnight.
We will tell you honestly which one the situation calls for, including when a sleeping night has stopped being safe. A carer who is being woken six times is not sleeping, and pretending otherwise puts both people at risk.
Through the night that usually means help to and from the toilet, continence changes, repositioning to protect skin, medication where it falls overnight, settling someone who has become disorientated, and being awake for the person who simply cannot bear the house being empty at four in the morning.
Carers also leave a written handover for whoever comes in the morning, so the daytime team starts the day knowing how the night went rather than guessing.
Night care is most often arranged after a fall, after a hospital discharge, when dementia starts disrupting sleep, or when the family carer doing the nights has reached the end of what they can manage.
That last one is a good reason, not a failure. Sleep deprivation is what turns a manageable situation into an unmanageable one, and a few nights of cover a week is often all it takes to keep everything else working.
Night care rarely stands alone. It usually sits alongside daytime visits on the same care plan, run by the same branch, so nobody has to coordinate two providers who do not speak to each other.
It can also be arranged for a short spell — a fortnight while someone recovers, or a run of nights so a family carer can sleep before they go under.
Our on-call line is staffed by care professionals with access to the live rota, every night of the year. If a night carer is delayed or a situation changes at two in the morning, the person who answers can actually do something about it rather than take a message for the office.
That matters more for night care than for any other service we run.
We look specifically at what happens overnight — personal care, medication, mobility, continence or simple reassurance — because day assessments rarely capture it.
A waking night means a carer stays awake throughout. A sleeping night means a carer stays over and is there if something comes up. We recommend whichever genuinely fits, not whichever is cheaper.
The support is built with the individual, the family and any professionals already involved, so bedtimes, habits and dignity are kept intact.
Whether you need every night or the occasional one, cover is arranged from your own branch and reviewed as things change.
A waking night carer stays awake for the whole shift and helps whenever it is needed. A sleeping night carer sleeps in your home and is there if you need them — suited to people who generally sleep through but may want occasional assistance or reassurance.
That depends on how often help is genuinely needed between going to bed and getting up. We assess it with you and say plainly which one fits; if a sleeping night is not enough to keep someone safe, we will tell you rather than let it fail.
Yes. Night care is arranged around your existing routine and care plan, and independence is treated as something to protect overnight, not something to hand over at bedtime.
Yes. Some people want regular overnight assistance, others want the occasional night or a short period of cover, and both are arranged from the same branch.
Yes, including Christmas. Bank holiday rates apply and are shown in writing before they are charged.
Before you decide
Why familiar surroundings matter clinically, how to handle refused help and repeated questions, and when home stops being the right answer.
Read the guide →What respite at home involves, how to arrange it without a crisis, what the council owes you as a carer, and why guilt is the main obstacle.
Read the guide →Where we deliver it
Every package is run from the branch nearest the person receiving care, so the coordinator knows the roads, the hospitals and the carers by name.
Yardley, Acocks Green, Hall Green, Sparkhill
The Birmingham branch →Solihull, Shirley, Olton, Knowle
The Solihull branch →Erdington, Sutton Coldfield, Kingstanding, Perry Barr
The Erdington branch →Dudley, Brierley Hill, Stourbridge, Halesowen
The Dudley branch →Derby city, Alvaston, Allestree, Mickleover
The Derby branch →Worcester, Droitwich, Malvern, Evesham
The Worcestershire branch →We will tell you what is genuinely needed, even when that is less than you asked for.