Nationwide Care Services
Arrange care 0121 707 0121

Home / About us

Who we are

Empowering people to live their lives.

For more than twenty years Nationwide Care Services has provided compassionate, high-quality care and support to people across the Midlands. Six branches, one set of standards, and a belief that great care means far more than meeting someone’s day-to-day needs.

Registered in England & Wales no. 05510702 CQC registered at every branch UKHCA member

Our story

Twenty years of care and commitment.

Nationwide Care Services was registered in England in 2005, and has spent two decades supporting individuals, families and communities across the Midlands. From a head office in Birmingham we now run seven registered branches, and we have grown into a trusted provider while staying true to the values that shaped us at the beginning.

Our experience means we understand that everyone is different. That is why we take a personalised approach, working closely with the people we support, their families and the other professionals involved, so that care is built around individual needs, preferences and goals.

Our purpose is a simple one: empowering people to live their lives. Great care is about much more than meeting someone’s day-to-day needs — it is about knowing each person as an individual, listening to what matters to them, supporting their choices, and helping them live as independently and confidently as they can.

At the heart of everything, our people.

Our care teams are compassionate, respectful and committed to making a positive difference every day. We understand that choosing a care provider is an important decision, which is why we work hard to build relationships based on trust, dignity and respect.

Whether someone needs a little extra support to stay independent or something far more comprehensive, the aim does not change: to help people feel valued, heard and in control of their own lives. Care should be about the person, not just the care they receive.

What we hold ourselves to

Five commitments, written down.

After twenty years our commitment is unchanged — care delivered with compassion, every person treated with dignity and respect, and support to make their own choices and reach their own goals. These are on the wall in every branch office, and they are what we measure managers against at review.

01 No fifteen-minute visits

Thirty minutes is our shortest call. A quarter of an hour cannot cover personal care with dignity, and selling it as though it can is the single most common dishonesty in our industry.

02 A person answers, always

Every branch staffs its own on-call rota through the night, at weekends and on every bank holiday. No external answering service, at any branch, ever.

03 The same faces

We build small, consistent carer groups around each household. Continuity is not a nicety — in dementia and complex care it is a safety mechanism.

04 We will say when it is less

If the assessment shows someone needs three visits a week rather than the ten the family asked for, we say so. Selling unnecessary care is easy money and a short business.

05 Your choices come first

Support is built around the goals and preferences of the person receiving it, agreed with them and the people who matter to them before it starts, and changed when they say it is not working.

02A person answers, always

Every branch staffs its own on-call rota through the night, at weekends and on every bank holiday. No external answering service, at any branch, ever.

03The same faces

We build small, consistent carer groups around each household. Continuity is not a nicety — in dementia and complex care it is a safety mechanism.

04We will say when it is less

If the assessment shows someone needs three visits a week rather than the ten the family asked for, we say so. Selling unnecessary care is easy money and a short business.

Where we work

Six branches, two further districts.

  • Head officeBirmingham

    Amington House, 95 Amington Road, B25 8EP. Also the base for our Solihull branch, covering Yardley, Acocks Green, Hall Green, Shirley, Knowle and the surrounding districts.

  • BranchErdington

    704 Chester Road, B23 5TE. Covering Erdington, Sutton Coldfield, Kingstanding, Perry Barr and Great Barr.

  • BranchDudley

    Trafalgar House, King Street, DY2 8PS. Covering Dudley, Brierley Hill, Stourbridge, Halesowen and Tipton.

  • BranchWorcestershire

    Blackpole Business Centre, Worcester WR3 8SQ. Covering Worcester, Droitwich, Malvern, Evesham and Kidderminster.

  • BranchDerby

    The Waldorf, 1290 London Road, Alvaston DE24 8QP. Covering Derby city, Alvaston, Mickleover, Chaddesden and Belper.

  • Also coveredLeicester and Wolverhampton

    We deliver care and recruit carers in both districts. There is no separate office in either, so packages are coordinated by the nearest branch and enquiries come through the head office line.

Who runs it

The people accountable for the service.

Every branch has a named registered manager who is personally accountable to the CQC for the quality of care delivered from that office.

RM

Registered Managers

One per branch

Each branch has its own CQC-registered manager, personally responsible for care quality, safeguarding and regulatory compliance in their area.

CL

Clinical Lead

Complex care

A registered nurse who assesses every complex package, trains and signs off carer competencies, and holds the clinical on-call phone.

QC

Quality & Compliance

Group-wide

Independent auditors who review care plans, MAR charts and spot-check visits across all six branches, reporting outside the branch management line.

Registered Managers

One per branch

Each branch has its own CQC-registered manager, personally responsible for care quality, safeguarding and regulatory compliance in their area.

CL

Clinical Lead

Complex care

A registered nurse who assesses every complex package, trains and signs off carer competencies, and holds the clinical on-call phone.

QC

Quality & Compliance

Group-wide

Independent auditors who review care plans, MAR charts and spot-check visits across all six branches, reporting outside the branch management line.

Quality, complaints and feedback

If something is wrong, tell us.

We are proud of our Good rating from the Care Quality Commission, which reflects support that is safe, effective, caring and responsive. But quality is not simply something we measure — it is something we work at, so we carry out regular, scheduled visits to assess the punctuality, reliability, efficiency and competence of our careworkers, and we listen to what people tell us. Care still goes wrong sometimes. What separates providers is what happens next: every complaint is logged, acknowledged within two working days, and answered in writing within twenty working days — and the outcome goes into the branch quality report whether it reflects well on us or not.

  • Raise it with your coordinator first — most things are fixed the same day
  • If that does not resolve it, ask for the branch registered manager by name
  • For a formal complaint, write to complaints@nationwidecare.org — it goes straight to the team that handles them
  • You can contact the CQC at any point, and we will never discourage it
  • Local authority-funded clients may also raise concerns with their commissioning team
Safeguarding. If you believe someone is at immediate risk of harm, ring 999. For non-urgent safeguarding concerns, contact your local authority safeguarding team or tell us and we will make the referral with you.

Regulatory information

Company
Nationwide Care Services Ltd
Registered no.
05510702 (England & Wales)
Registered office
Amington House, 95 Amington Road, Birmingham B25 8EP
Regulator
Care Quality Commission
Membership
UK Home Care Association
Complaints
complaints@nationwidecare.org
Insurance
Full public liability and employers' liability cover
Data protection
Registered with the ICO — see our privacy notice

Modern slavery statement

We operate a safer recruitment policy, verify the right to work of every employee directly, and do not use unregulated labour agencies. A copy of our modern slavery statement is available on request.

Work with us

The other half of doing this properly.

Good care depends entirely on whether carers are paid fairly, trained properly and given rotas they can live with. If you would rather be on that side of the front door, we are hiring across all six branches.

See current vacancies Talk to us about care
  • Paid travel time and 45p per mile
  • Funded Care Certificate and NVQ Levels 2–5
  • Rotas published a fortnight ahead
  • Out-of-hours support for carers, not just clients